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Testimonials

We'd like to thank you for using Acer Direct; without you we wouldn't be here! Every so often though, you like to thank us back. We thought that rather than blowing our own trumpet and telling you how great we are, we'd let our satisfied customers do it for us. Here you'll find testimonials from customers who've found our products and customer service worth shouting about! Submit Your Testimonial

13-Apr-2014

"Speedy service, product exactly as specified, a great value machine at only £200. Although the laptop was manufactured three years ago, it looks and performs like new. I'm writing this to you directly as I was not prepared to share my Facebook friends list with Trustpilot to put a review there, but I did want to say how pleased I am. If anything, the service was a bit TOO quick as the email about despatch was only sent AFTER the laptop arrived and that was less than two days after order. Not expecting it for another couple of days, we were out." - PeteF

25-Mar-2014

"Hello. We live in a small village in Southern Spain Almeria called Albox and we ordered a laptop from you on the Evening of Tuesday 18th March 2014 to be delivered to us in Spain. As a company your staff truly do deserve some praise this is why I am taking the time to write this for your site. The ordered was placed and we immediately received an email thanking us for our order and then another email with a tracker number so we could track our parcel. This was brilliant we knew exactly where the parcel was at all times and it was delivered to Spain on Tuesday 25th March. That was not even 5 working days. We are absolutely delighted with the price we paid for the computer it was £50 cheaper from yourselves then anywhere else we looked and then we would have had the hassle of getting it delivered to Spain. We just want to thank all the Staff at Laptops Direct for the brilliant work they are doing and we would not hesitate in buying more products from yourselves and rec" - Sally-Anne & Stuart (Almeria Southern Spain)

21-Mar-2014

"Bought a refurbished desk top pc. quick delivery, good communication and it works as advertised. !! would recommend this company, thanks" - Glen

5-Mar-2014

"For the attention of ' The Customer Relations Manager' I used your Huddersfield store this morning when looking into buying a new lenovo laptop. Although I could not find exactly what I wanted, I'am forwarding this note because, despite being a very demanding customer the team at the store where extremely helpfull and professional even though the store was very busy. At no point did I feel that all the compnany wanted was "my money at all costs". I would in-particular like to commend Richard the customer service advisor. Due to this gentleman and the team, I have every intention to buy from the "buy it direct" group in future - Thanks and well done. - Mr B. from Leeds." - Mr B from Leeds

28-Dec-2013

"First class service, friendly helpful staff, refund for returned computer within 5 days very impressed, many thanks. Bob" - Bob Johnson

15-Nov-2013

"I work for a rival (superstore and) computer equipment supplier and I get a discount for shopping with my own company but, to be honest, after two hours online and looking for a phone number that doesn't exist to get some help from my own company, I gave up. I found Acer online in ten seconds, and the first thing you see is a phone number, so you can browse online for serious equipment with a human being talking into your ear and guiding you as you go. The patience, the understanding, and the customer service with Acer Direct is outstandingly good...and I think I made her about 40mins late for lunch, but it obviously didn't matter. Her name was Karen. Absolutely fantastic customer service!" - Phil

23-Oct-2013

"First class service communication and delivery. I will be recommending Laptops Direct to friends and family for great prices friendly advice and high standards what more can I say!! Thank you" - E Hollins

17-Sep-2013

"Excellent service. My first laptop and very impressed with it. Delivery was hassle free. Notified as to when it would be delivered and it was. mBrilliant. No hanging around. Would I order from you again - YES. 5 stars from this customer." - MEL

2-Sep-2013

"I found my dealings with Laptops Direct to be easy and trouble free, the agent that I dealt with was both knowledgeable an precise in the information he gave me. I have no issues with recommending them to any of my Friends or Acquaintances. I look forward to dealing with them again soon." - Very Happy Customer

17-Aug-2013

"I BUY A LOT OF PURCHASES ON THE INTERNET, BUT, I RARELY AM ABLE TO COMPLIMENT INTERNET COMPANYS FOR THIER SERVICE, DELIVERY, AND KINDNESS OF THIER STAFF. BUT YOU HAVE GOT IT ALL CORRECT. I WILL BE PLEASED TO USE YOU AGAIN, AND TO RECOMMEND YOU TO MY FRIENDS. THE LADY THAT SERVED ME AT HUDDERSFIELD WAS POLITE AND KIND - THE COMPUTER I ORDERED WAS ON TIME AND IT IS NICE THAT YOU CAN PICK UP ORDERS AT THE HUDDERSFIELD DEPO (I OFTEN HAVE TROUBLE WITH DELIVERY SERVICES TO MY HOME) - I CANNOT SAY TOO MUCH ABOUT YOUR COMPANY. THANKS FOR YOUR WONDERFUL SERVICE. Mr T. A. Goswell - 21 East Street, Halifax, HX3 8TU - Mobile 07778 627 660 " - Timothy Goswell

12-Jul-2013

"Ordered an item from another online retailer, after a month had not received item and requested a refund. Ordered from LaptopsDirect yesterday afternoon and the item arrived this morning. Impeccable!" - Kane Forrester

7-Jul-2013

"When checking over our accounts we noticed we were missing an invoice. We got in contact with Laptops Direct on a Sunday evening and had a copy of the invoice less than half an hour later. Truely exceptional. I wish our other suppliers were even half as good." - MQC

26-Jun-2013

"This is the second purchase we have made with this company and yet again a brilliant service. Knowledgeable sales staff (thank you Teo!) ensures the product will meet our needs, queries about invoices answered within minutes (thank you Richard). Technical support/international guarantees honoured quickly and efficiently (essential for our business) when we had a problem with a laptop on one occasion Would highly recommend this company, great service yet again!" - HighThorn Quantity Surveying Services - France

25-Jun-2013

"deal with this company on a regular basis for our business computers, great service." - samuel

1-Jun-2013

"Ordered laptop late in afternoon delivered,as promised, next day. First class service." - king

30-Apr-2013

"Excellent Service I ordered an Aspire D270 netbook on sunday night and it arrived today , tuesday the 30th of april at midday,the courier service is excellent as is the product, its a grade A1 refurbished netbook and is as Acer say in as new condition or as i describe it in perfect condition. I cant fault the company or the courier and will recommend them to family and friends........ D Liston" - Happy Customer

18-Apr-2013

"The sales lady I dealt with was friendly extremely helpful and laid back, so non pushy. My tablet arrived early this morning so I didn't lose the day waiting around. Although described as A2 condition it is excellent for a refurbished product I would use the company in the future and have no hesitation reccomending them to friends or family members Thanks and best wishes to the company Richard " - Richard

17-Apr-2013

"Excellent service. Ordered an Acer ASPIRE V3-731 NX.M31EK.004 on a Monday, choosing the cheapest courier option - it arrived 24 hours later, we were out but the courier returned that day with the laptop. I did extensive research for some time before buying - Acer Direct were the best value I could find on the web. Some clowns are still charging £60 more than Acer Direct price." - Cliff

6-Apr-2013

"Thankyou for your excellent service,ordered my lap top at 1:00pm and recieved it at 1:00pm following day,great service.thankyou." - alan.m.catt

30-Mar-2013

"My laptop arrived today, It was well within the delivery slot and the courier was happy and helpful, I had spoken to Paul in customer service he was really helpful and a credit to your company, I am really happy with your service and will be ordering from you again and will recommend you to all my family and friends, good service, good prices, you can't ask for more." - Karen

22-Mar-2013

"Great service, quality items and sound advice!!!! Checked out loads of laptops on various sites and confussed the hell out of ourselves. Found something we liked on Laptops Direct at a price we liked, made the call and discussed our needs with very helpful knowledgable guy who agreed with our choice. Ordered item with internet security and what seems very competative warranty, arrived next day and we are really pleased with our choice! Many thanks guys :-)" - Phil Pan

22-Mar-2013

"Hi just to thank my lenovo ideatab arrived on time i was able to track ok thanks Ryan for a smooth polite and helpful transaction i will be using you again and will recommend Laptops direct cheers Graham" - Graham Lumb

15-Feb-2013

"I ordered an Asus Netbook on Sunday 10th February. It was delivered at lunchtime on Wednesday 13th February. At first sight good service, but I live in south western France. That makes the service exemplary, or 'formidable!' as the French would say. Many thanks Laptops Direct. I will buy again." - Denis Bourne

12-Feb-2013

"I ordered my new computer and it came the next day at around noon, very pleased at the price I paid for the computer and also impressed at the extended warranty packages that were offered to me. I managed to get a 2 year extended warranty for the hardware for an extra £40, plus included for free was a mouse and a computer carry bag. All in all, I am very impressed with Laptops Direct and I will use the company again for my computer purchasing needs!" - Jack Dyson

18-Jan-2013

"One or two not so good reviews about this company but i have nothing but praise for the efficient way they dealt with my order,speed of delivery and last,but not least, price. five star service--top people--thank you" - Jules from Bournemouth

21-Dec-2012

"Well impressed,ordered a pair of beats studio headphones yesterday (Thursday 4.30pm) They arrived Friday morning. Brilliant,and all for under 200 pounds. Epic." - Andy B

3-Dec-2012

"Ordered Acer Aspire laptop on thursday, recieved it saturday afternoon. Thanks very much. Also a lot cheaper from you." - Lorraine B

23-Nov-2012

"My Sony Vaio E17 laptop was available at PC World with a 1TB hard drive and Windows 8 for £699. I was *this* close to buying it. Came home, looked online and the same laptop albeit with a 500GB hard drive and Windows 7 was £235 cheaper with you guys. Very impressed, many thanks." - Mike

22-Nov-2012

""Fast and efficient. lowest priced i could find. ordered my item sunday PM afternoon, received it Tuesday. Top marks Laptops Direct :)"" - Bob C

20-Nov-2012

"Terrible service - DO NOT BUY FROM THIS COMPANY!!! First order placed, they sent the wrong item and now want me to pay to return it! Emails received from company very poor and not helpful. I will be taking this matter further - you have been warned!" - Catwoman16

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