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Contact Us

We always recommend that prior to contacting us, you have a quick read-through of our Customer Service page. Most questions can be answered in this section.

If you still need help then there are a few ways for you to get in touch. For all general enquiries, information about delivery options and to discuss a new items, call the main number shown above and select the best team for you. Or send us a message, you can emessage us direct from your order confirmation email, on there you also find a your consumer contract contact number you can use to discuss your current order.
Sales and Pre-Sales Contact us by eMessage
0871 984 4414 (UK) (Calls cost 10p per minute plus network extras.)
01 657 1793 (Ireland)
Consumer Contract Enquiries Please use the number sent to you on your order confirmation.
Returns For order cancellation click here, for faulty items click here.
Payment Issues / Accounts Contact us by eMessage
0871 971 0078 (Calls cost 10p per minute plus network extras.)
Customer Services For all customer service enquiries click here
Customers in Ireland can call us on 0818 274 082
Testimonials Want to share a great shopping experience with us? click here
Schools and Colleges Contact us by eMessage
0871 971 0005, select option 1 then option 3 (Calls cost 10p per minute plus network extras.)
Corporate Trade Contact us by eMessage
0871 971 0005, select option 1 then option 2 (Calls cost 10p per minute plus network extras.)
Spares Contact us by eMessage
Sales Fax 0844 412 4567
Marketing & Press 0871 984 1997 (Calls cost 10p per minute plus network extras.)
Buying & Purchasing 0871 984 1997 (Calls cost 10p per minute plus network extras.)
Address: AcerDirect
Neptune Way
Trident Business Park
Leeds Road
Huddersfield
HD2 1UA
Our Service

We aim to provide you with a reliable and consistent level of service at all times. If you think we have done a fantastic job, or alternatively if you are not happy with the service you have received from us and wish to make a complaint, we look forward to your feedback.

Please write to us for the attention of ' The Customer Relations Manager' at the address above.


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