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Delivery



Delivery Information

When do I need to order by?

Monday – Thursday
The cut-off time for next day orders placed over the phone is 5.30pm and for online orders is 5.30pm. If you are ordering online then select “Next Working Day” during the checkout process.

Fri - Sunday
If you are ordering after 5.30pm on Thursday and before 1pm on Sunday then a Monday delivery is possible by requesting “Next Day” delivery.

Saturday Delivery
If you are ordering after 5.30pm on Thursday and before 5.30pm Friday then Saturday Delivery is available (additional charges apply)

In all cases 'Next Day' delivery is subject to cleared funds and stock availability. Next Day Deliveries apply to UK Mainland Addresses only, and are not available for larger items requiring a two-man delivery. Next day delivery is also available to Belfast and Dublin (with a 2pm order cut-off) Orders to all other areas typically take 2-5 working days. Some products are shipped from third party warehouses and 'Next Day' availability may be restricted. We recommend placing your order by telephone if you need to confirm next day delivery.

Day Order placed by 'Next Day' Delivery
UK mainland only
(Online) (Phone)
Monday 5.30pm 5.30pm Tuesday
Tuesday 5.30pm 5.30pm Wednesday
Wednesday 5.30pm 5.30pm Thursday
Thursday 5.30pm 5.30pm Friday
Friday 5.30pm 5.30pm Saturday (requires selection of 'Saturday Delivery' option - additional charges apply)
Friday 5.30pm 5.30pm Monday
Saturday Anytime Anytime Monday
Sunday 1pm 1pm Monday
Sunday After 1pm After 1pm Tuesday

Deliveries can take place from 8am till 6pm, and Next Day delivery excludes weekends and bank Holidays. If you have ordered IT equipment and have requested add on services such as a Pre Delivery Inspection, fitting of additional memory or a Recovery DVD, your order will be delayed and Next Day Delivery means that your order will be despatched on a premium delivery service when your configuration has been completed.

The majority of orders can be tracked online however for some couriers we are unable to offer you tracking details. If this is the case and your delivery has not arrived by 6pm on the due delivery date, please contact us using our eMessage system. Many customers ask us for an update on delivery time – unfortunately we are unable to provide this information and request that you contact the couriers directly if this is needed.

For most appliances and larger TVs we use two-man delivery teams to ensure that your goods arrive safely in one piece. As part of the high quality service our drivers will deliver your new appliance to the room of your choice, unpack it, allow you time to check for any damage before asking you to sign for the goods and then take all the packaging away with them.

NB All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must be report this to us within 48 hours of delivery.


Delivery Prices

UK Deliveries

UK Mainland Delivery Type
Standard
(Usually 7 days/)
First Class Royal Mail
(1-2 working days
)
Small items under £50 and 1.5kg
Accessories including bags, mice
£2.95 £4.94 - -
Standard Weekday
(Usually 4 days)
Next Working Day Next Working Day
Pre 12pm
Saturday
Medium size items:
Laptops, tablets, desktops, monitors, printers
£4.97 £9.95 £14.95 £14.95

Other Destinations Delivery Method Inc Vat
BFPO
(1 Package up to 10Kg)
5 to 6 Working Days £24.95
Northern Ireland 1 to 3 Working Days £17.20
Scottish Highlands
Isle of Man
Channel Islands
2 to 3 Working Days £28.70

European Deliveries

We have entered into an agreement with Parcelforce Worldwide whereby our customers in specified countries in mainland Europe wishing to purchase from us can enter into a contract with Parcelforce Worldwide to have products shipped to those countries.

Delivery costs to non-UK destinations are calculated on an order by order basis and is dependent on the delivery destination and value of the goods ordered. The delivery cost will be advised at the time of placing your order online.

The cost of delivery is shown below:

Destination Delivery Method Inc Vat
Cyprus (1 Package upto 10Kg) 5 to 7 Working Days £49.97
Malta
Greece
(1 Package upto 10Kg) 5 to 6 Working Days Call
Belgium
Luxembourg
Netherlands
(1 Package upto 10Kg) 3 to 4 Working Days £24.97
Germany
Denmark
France
(1 Package upto 10Kg) 4 to 5 Working Days £29.97
Portugal
Italy
Spain
(1 Package upto 10Kg) 5 to 6 Working Days £29.97
Austria
Sweden
(1 Package upto 10Kg) 5 to 6 Working Days £39.97

NB: Please remember for European deliveries to arrange your own insurance against loss or damage.

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AFTER SALES SERVICE

At Laptops Direct, we operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.

Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. At Laptops Direct we aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service.For more information go to our Customer Service section

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LATE DELIVERY

If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service.

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DAMAGED / MISSING ITEMS / WRONG ITEMS

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get knocked about in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.

If damage is noticed at point of delivery the order can be refused and returned with the driver.

 

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