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About Us


Normal Opening Hours

  Monday-Thursday Friday Saturday Sunday
Sales Line 9am - 7pm 9am - 7pm 9am - 5pm 11am - 5pm
Customer Service Line 9am - 5:30pm 9am - 5pm 9am - 2pm  
Showroom & Collections 9am - 7pm 9am - 6pm 9am - 5pm 11am - 5pm



About Acer Direct

Acer Direct is owned and operated by leading IT Company Buy it Direct. We are one of the largest e-tailers in the UK, selling over 75m of goods per year from our websites which include the award winning LaptopsDirect.co.uk. In our 8 years of trading we have built up a superb reputation for selling high quality hardware at low prices whilst delivering excellence in customer service. Over 50% of our business is now generated from word of mouth rather than advertising. For more information about Buy it Direct visit our site - www.easycom.co.uk.

Unlike many of our competitors who have a web-only presence, you are welcome to speak to a dedicated sales team or visit us at our North of England warehouse to collect your products. Please remember to phone first to check our physical stock levels to avoid disappointment.

Sunday Times Fast Track 100
24th in 2005 | 10th in 2006
64th in 2007
 
2005 Finalists Best Online Retailer
2006 Highly Commended Online Retailer
2007 Highly Commended Online Retailer 
2005 North-East Regional Finalists
 
2005 North-East Regional Winners
 
2006 Finalists e-Tailer of the Year
2007 Finalists e-Tailer of the Year
2005 Finalists Specialist Reseller of the Year
 
2005 Winners
 
ISO 9001 Registered
 

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Delivery

We only use established couriers such as Citylink, Business Post and ParcelForce to deliver your goods. We have excellent relationships with all our couriers as we ship more than £75 million of goods each year. All deliveries are fully insured against loss and damage for all UK and Irish destinations so that if your goods are lost in transit or arrive damaged we will simply despatch replacement goods at no cost to yourself. Most orders can be tracked online. All deliveries require a signature at the delivery address but this does not have to be the card holder. Sometimes your order will be despatched in more than one delivery as we use more than one warehouse so if you only receive part of your order, there is no need to ring us - instead, please use our online order tracking to find out when the rest of the shipment is due.

We offer a service which many of our competitors cannot provide we can deliver to an address that is different from your billing address. The must be to a work premises and not to a residential address. We do reserve the right to only deliver to your billing address if we decide the fraud risk is too high. In these circumstances, we will contact you to confirm we will send your order to your registered card address but if you still want us to deliver to an alternative address, you can pay by cleared funds (bank transfer via cash or internet / telephone banking) or you can contact your bank or credit card company and ask them to register an additional shipping address. Please note this will take 72 hours to register and will therefore delay your order.

Our cutoff for next working day delivery is 6pm for Online Orders, and 7pm for Telephone orders. Next day delivery is available subject to stock availability, cleared funds and customer address verification. We do not deliver on Sundays or Bank Holidays and "working day" excludes weekends. All orders for addresses in England, Wales, Southern Scotland, Northern Ireland and Dublin can be delivered next working day. However large TVs (40" and over) can take up to 3 days as we use a specialised 2 man courier service. In this case, the courier will call you to arrange a convenient delivery date so please ensure you have given us both your mobile and landline phone numbers. All orders to the Channel Islands, Isle of Man, Southern Ireland (except Dublin), Northern Scotland, EC countries and BFPO addresses take 2-5 working days.

Damaged in Transit

If your goods arrive with the outer packaging damaged, the chances are the goods themselves will not be damaged but just in case please include "Arrived Damaged" when you sign the courier's paper work. We reserve the right to charge for failed deliveries as we are charged by the couriers. If goods are returned to us due to no one being available to sign for them, you will be refunded less the delivery charge and an admin fee of £10.

Shipping and handling costs are as follows:

Destination Delivery Method Ex Vat
UK Mainland Next Day Delivery Pre 9.30am (Weekday) 34.95
Next Day Delivery Pre 11am (Weekday) 19.95
Next Day Delivery (specified Weekday) 14.95
Delivery within four working days (Weekday) 9.95
Free one week delivery for orders containing a laptop and accessory Free
Saturday Delivery 24.95
Huddersfield Collection Point Free
Orders under 50 - Within four working days (Weekday) 4.95
TV Delivery within two working days (Weekday) 25.49
Northern Ireland
Republic of Ireland
1 to 3 Working Days 14.95
Scottish Highlands
Isle of Man
Channel Islands
2 to 3 Working Days 24.95
BFPO 3 to 5 Working Days 39
Belgium
Germany
Luxembourg
Netherlands
France
European Delivery 2 to 3 Working Days 24.64
Austria
Denmark
Czech Republic
Italy
Slovakia
Spain
European Delivery 3 to 5 Working Days 29.75
Estonia
Finland
Poland
Portugal
Sweden
Slovenia
European Delivery 4 to 5 Working Days 34.85
Cyprus European Delivery 5 to 7 Working Days 69.75
Latvia
Lithuania
European Delivery 6 to 7 Working Days 45.06

For bulk purchases additional delivery charges may be applied. Either call us to confirm the price or we will call you if you have placed a web order.

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Payment

We accept all major credit and debit cards including Visa, Mastercard, Switch, Delta, Maestro, Solo and American Express. Please note we only accept payment by Credit Card if the card is registered in the UK or Ireland and we are delivering to the same UK or Irish address.

No payment is taken from your card until the day before we despatch your goods and you can cancel your order at any time up to the day of despatch.

Please note there is a small surcharge of 0.95% for credit cards and 2.5% for American Express cards, but there is no surcharge for Switch, Visa Delta, or Debit cards.

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Cancellation

You have the right to cancel at any time preceding despatch of your goods. If you are a UK consumer (not a business or Sole Trader), the Distance Selling Regulations give you the right to cancel the contract within 7 days after delivery. If you decide to return, you are responsible for the costs of carriage and of insuring the goods in transit. The item must not be used, and must be 'as new' when returned to us. When we receive the item you will be issued with a full refund to your original payment method within 7 days.

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Terms and Conditions

Click here to see our full Terms and Conditions together with details about our after sales service

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Warranty

All brand new notebooks come with a minimum of 1 year's collect and return warranty direct with the manufacturer. In many cases this can be upgraded to 3 years with the purchase of an extended warranty package. Please check the warranty for each laptop or call 0844 412 4530 for more information. Please note extended warranty packages must be registered within 30 days and that you cannot return any faulty goods to us - they must be returned to the relevant manufacturer. Extended warranties must also be returned unopened if a refund is required. Please note: Factory Outlet computers and accessories systems come with a 12 month warranty. This service is offered by Buy it Direct.

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Education

Special discounts and preferential credit terms are available for Schools and Colleges. Please phone our Educational team on 0844 412 4552 or email for more information.

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Corporate/Trade Sales

For bulk buys, or to find out about our customisation service please contact our Business Team on 0844 412 4552 or by email.

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Customer Services

We pride ourselves on our quality of service. We believe that the best form of marketing is through word of mouth and that those companies who succeed do so as a result of listening to their customers. In a recent independent survey of our customers, over 99% rated our service as excellent. If for any reason you are unhappy with our service, please contact us by eMessage and we promise to investigate your complaint within 24 hours.

If you are experiencing a problem with your product or need to return an item please see our returns policy.

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Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us in the future. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.

View our full privacy policy.

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Security

We have a detailed security policy in place to ensure that your data is safe. All transactions are conducted on our secure server and all your data is kept on fully secure internal servers with full 128bit encryption.

If you have any questions/comments about privacy or security, you should email us at info@acerdirect.co.uk

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WEEE Regulations


The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.

The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.

For example, if a customer bought a new laptop from us we would accept their old laptop and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

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